The Case Manager/LPN is responsible for working with clients to provide core support services, develop case plans, coordinate and execute client activities, address survivor’s emergent needs and maintain inventory and scheduling. 

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Responsibilities

• Answer hotline and provide crisis intervention services and referral.

• Assist victims with core support services, developing individualized case management plans to restore independence to the clients by accessing available resources. 

• Accompany and serve as advocate for all clients.

• Development of case management plans should be focused on, but not limited to, finding adequate housing, attaining education, gaining employment, obtaining identification, settling legal matters, and facilitating access to other resources such as mental health and state assistance.  Separate case management plans may be required for children. 

• Initial client meetings should take place within 24 hours or first business day following client’s entry into CVP programing.

• Maintain confidentiality and always protect client information in all forms of communication according to CVP policies and procedures. 

• Maintain inventory of medical and testing supplies.

• Screen victims and clients who are high-risk or symptomatic for COVID-19.

• Refer clients to Bridge for medical assessment or treatment for COVID-19.

• Client transportation by CVP vehicle in accordance with CVP’s transportation policy.

• Approval from Executive Director for all client expenses covered by CVP before expenditure.

• Maintain a focus on underserved community and their specific needs.

• Facilitate and maintain evidence-based practices.

• Collaborate with therapists and other treatment team members to assist clients in the development of case plans.

• Work with Hispanic staff to provide core services to Hispanic clients.

• Organize client-centered services and activities and provide detailed documentation in compliance with CVP policies and procedures.

• Participate in regular treatment team meetings about client progress.

• Act as a knowledgeable advocate within the legal system, with a working knowledge of procedures for filing for and obtaining Protective Orders. 

• Adhere to all policies and procedures established by CVP.

• Answer telephone/hotline calls, providing appropriate assistance, safety planning and referrals. 

• Greet volunteers and contributors, complete donation forms and take/forward messages. 

• Promote a sense of community by teaching and modeling cooperation, respect, and responsibility in the residential environment.

• Bilingual staff assist with interpreting services for victims with limited English proficiency to facilitate core victim services.

• Other duties as assigned.

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Required Background

• Prefer a Licensed Practical Nurse, related medical field, B.A. or B.S in Social Work, Social Services, Psychology, or other Social Sciences or related field.

• Possess good organization, written, and oral communication skills.

• Pass a criminal background check.

• Possess a valid Mississippi Driver’s License and have a clear Motor Vehicle Record (MVR).

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Required Skills

• Ability to read, write, and speak English;

• Ability to understand and work within the Team Model;

• Understands the dynamics of trauma-informed care and has the ability to identify and respond to victims of violence;

• Demonstrates the ability to exercise and model healthy boundaries with clients and others;

• Maintains professional working relationships with staff and program stakeholders;

• Possesses strong problem solving and conflict resolution skills;

• Ability to work independently with minimal supervision;

• Ability to operate a computer, multi-line phone, and other office equipment.

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Salary/Hours

• Salary is dependent on experience and education. 15-20 hours per week at $18-$20 per hour

• Hours are part-time and require some weekend work and on-call duties.